FAQ

Q: How do I make a reservation?
A: We are currently taking reservations via email. [email protected] The information to include in your rental request is:  1.) Full Name   2.) Cell phone number  3.) Date you’re looking to rent  4.) Unit you’re looking to rent  5.) 4 hour, 6 hour or daily rental  6.) Start time of your event  7.) Delivery address  8.) With or without water and splash pool?

Q: How far in advance should I make my reservation?
A: It is recommended that you make a reservation as soon as you know what items you would like to rent and which day you would need it. Saturdays are usually our busiest days so try to book at least 3 weeks in advance for the best selection.

Q: Can I make a last minute reservation?
A: We do accommodate last minute reservations depending on availability of both the inflatables or party supplies and staff. If you are booking for a same day or next day rental please call us at your earliest convenience at (218) 464-6213 or at (218) 343-8859

Q: What kind of power source do I need?
A: All small units require a standard (120 volt 20 amp) outlet within 100 feet of the unit. Larger units may need 2 or 3 outlets, each within 100 feet. If you do not have access to the appropriate amount of outlets you will need to rent one of our generators.

Q: What if there is bad weather?
A: Our units can not be out in bad weather. If there is precipitation, an electrical storm, or high winds (more than 15-20mph) it is not safe to use the bounce houses and we will not set up. For weather related cancellations, please call us at least 2 hours prior to your scheduled set-up time.

Q: What happens if I need to cancel?
A: If canceling due to bad weather, you must give us at least 2 hours notice. If canceling for any other reason we must have at least 1 week notice. If you do not give the required notice for cancellations, you will be charged the full amount of your reservation.

Q: When is payment due?
A: Payment is due on the day of your event, once the unit has been set up.

Q: What kind of payment methods do you accept?
A: We accept business and personal checks and cash. If paying with a check please make the check out to “Great Lakes Bounce House LLC“.

Q: Do you accept payments via credit card?
A: Unfortunately, no, not at this time.  This convenience may be added in the future but at this time we only accept cash or check.

Q: Do you charge sales tax?
A: Yes, 5.5% sales tax will be added to all our rental rates.  If you are tax exempt, please inform us of this when you call to reserve your unit.  We will need your tax exempt number.

Q: How much does delivery cost?
A: We deliver for FREE within 25 miles of Superior, WI. Beyond 25 miles the delivery charge is as follows: 26-45 miles = $60.00, 46-65 miles = $125.00.  All charges will be discussed prior to booking.

Q: How long is the rental for?
A: Our rentals are same day rentals. This means that we set-up and pick-up on the same day. Set-up is usually anytime in the morning or early afternoon and pick-up anytime before 9pm. We rent in 4 or 6 hour increments but do have a daily rental rate for rentals needing longer than 6 hours. If you need to keep the inflatable past 9pm, overnight, or for more than 1 day, we can usually accommodate your request. Please contact us for a quote as there will be an additional charge for the extra time.

Q: Can I come pick-up the bounce house and set-up myself?
A: No. Due to insurance and safety, all of our units must be installed by one of our trained staff.

Q: How long does it take to set-up?
A: Most inflatables take approximately 30 minutes to set-up, larger units may take up to an hour.

Q: Do I need to rent a generator too?
A: Most likely not. As long as you have a standard outlet within 100 feet of where you will be setting up then there is no need for a generator. If a generator is needed we do rent them at an additional price.

Check out the general information we have on our home page for more information.

STILL HAVE QUESTIONS?
Give us a call at (218) 464-6213 or at (218) 343-8859 and we’d be happy to help!